MotoGP™ Authentics and the MotoGP™ Authentics product authentication portal (together, the “Sites”) are operated by BG Sports Enterprises Ltd t/a Memento Exclusives under licence from MotoGP™ Dorna Sports, S.L.Memento Exclusives registered in England and Wales with company number 07236294 with its registered office being The Lodge, Clarke’s Lodge, Kislingbury Road, Bugbrooke, NN7 3SB (“we”, “us” and/or “our”).
For the purpose of data protection law, we are the data controller.
You have choices about the data we collect. When asked to provide certain personal information you may decline, but where such is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.
We will hold your personal information for as long as reasonably necessary for the relevant purpose.
WHAT INFORMATION DO WE COLLECT?
We collect data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create an account or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies – this may collect data about your use of our Sites, your device(s) and your location
We will collect and process the following data about you (the “Information”):
Information you give us. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register, subscribe to any service, enter a competition, promotion or survey and when you report a problem. The information you give us may include your name, address, e-mail address, date of birth, nationality and phone number, and preferences.
Information we collect about you. We may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, screen resolution details, browser type and version, time zone setting, mobile and network information, browser plug-in types and versions, operating system, platform and information about your geographic location; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Sites (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), and methods used to browse away from the page and any phone number used to call our customer service number.
SHOPPING WITH US
When you place an order, we ask for information so that we can process your purchase. We ask for information such as your first name, last name, username, date of birth, billing and delivery/shipping address, telephone number, email address, bank account and payment card information. We use this information to process your purchase, confirm your order and deliver the items to you. As part of your transaction, we will send email communications directly relating to your transaction to the email address that you provide – these may include an order confirmation email, shipping confirmation email, delivery information, cancellation and refund information and order review email.
If you provide us with your prior consent and/or if we are otherwise permitted under applicable law, we also may use your contact information to communicate with you about our products, services and promotions.
If you purchase an item from us or ask us to deliver your order to someone else, we ask for the delivery name, postal address, email address phone number. We use this information to send the item to the recipient. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
EMAIL NEWSLETTERS AND OTHER MARKETING COMMUNICATIONS
You may be able to sign up on the Sites to receive electronic newsletters and promotional emails from MotoGP™ Authentics, including new memorabilia, special offers and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, age, gender, your preferences in receiving marketing from us and our third parties, your shopping preferences and your communication preferences. We use this information to send you communications about our products and services, special offers and events located near you, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences.
You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails. You also may use the email preferences section of the “my account” feature to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. There is no charge to you to unsubscribe.
If you communicate with us through the “Contact Us” link on the Sites, we may ask you for information such as your name, email address, and telephone number. We use this information to respond to and communicate with you about your questions and comments.
You may call our office or sales advisors for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.
The Sites are not intended for persons under the age of 18, and we do not knowingly collect data relating to children.
We have security protocols in place to protect your Information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. We only allow access to our databases when necessary, and then under strict guidelines as to what use may be made of such data.
WHERE WE STORE YOUR INFORMATION
We may use service providers to help us run our Sites (or services available on our Sites). If we or our service providers transfer any Information out of the European Economic Area (EEA), it will only be done with the relevant protection (under UK law) being in place.
MARKETING AND UNSUBSCRIBING
YOUR RIGHTS IN RELATION TO YOUR DATA
You have rights to access, correct, delete your information or to object to or restrict our processing of it in certain situations. No fee is usually required to exercise these rights, but we may need certain information