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How do I know my item is authentic?

MotoGP™ Authentics offers officially licensed memorabilia sourced directly through MotoGP™, its teams and partners. Many items include a certificate of authenticity and/or an official hologram to confirm provenance and ownership.

How do I authenticate my product?

To authenticate your item, locate the authenticity hologram on the product or supplied certificate, then use an NFC-enabled mobile device to scan the chip. You’ll be directed to a secure link where you can enter the serial number and complete the registration process.

What if my phone does not detect the NFC chip?

Some older mobile devices may require an NFC app to read the chip. If your phone does not detect it straight away, try adjusting the position of your device over the product or certificate, and ensure NFC is enabled.

How long will delivery take?

Delivery times vary depending on your location. Most European and North American orders arrive within 1–2 business days via express shipping, while deliveries to regions such as Australia typically take 3–4 business days. Economy delivery options in parts of Europe may take 3–7 business days. Please note these times are guidelines and may vary depending on item availability.

When will my order be dispatched?

Orders are dispatched Monday–Friday between 9am–5pm (UK time). Some items may require additional processing time, particularly pre-order products, personalised items, which may add 3–5 days before dispatch. If multiple items with different availability are ordered together, they will be shipped once all items are ready.

Will I have to pay customs or additional shipping fees?

All items are shipped from the United Kingdom, and international deliveries may incur customs duties, taxes, or carrier charges depending on your country’s regulations. These costs must be paid by the recipient. In some cases, oversized items may also incur an additional shipping surcharge, which will be shown on the product page.

What is your returns policy?

You may return items within 14 days of delivery for a full refund, provided the item is returned in its original condition. Return shipping costs are the responsibility of the customer. Please note that personalised items and E-Gift Vouchers cannot be refunded or exchanged unless faulty.

What should I do if my order is missing, damaged or incorrect?

If your order has not arrived, please contact us within 10 days of receiving your shipment confirmation so we can raise a claim with the courier. If your item arrives damaged or with missing parts, you must notify us within 72 hours of delivery so we can arrange a repair, replacement or refund.

When will I receive my refund?

Once your returned item has been received and inspected, refunds will be processed to the original payment method within 14 days. Please ensure returned items are securely packaged, ideally in the original packaging, to prevent damage during transit.